Instructions for transferring the Krakow Card to mKraków
The current Krakow Card app will be shut down on October 12, 2026, and replaced by mKraków. The transition involves downloading the new app for free from Google Play or the App Store and logging in with your existing credentials, ensuring no loss of discounts or tickets. The change covers discounts on public transport season tickets, the resident discount in the paid parking zone, and partner program rebates.
There is no need to submit a new application for the card or register a new account. After launching mKraków, the user selects the "Karta Krakowska" service and enters the login and password used for the outgoing program or the kk.krakow.pl website. The system then requires a phone number and PESEL number, with authorization completed via a one-time SMS code.
The plastic Krakow Card remains fully functional. Holders of the physical card do not need to install any software, as the change only affects those using the card on their phone.
Scope of discounts and retained public transport tickets
Passengers will not lose their purchased tickets. All discounted public transport season tickets bought in the previous app remain valid after the account migration. This also applies to parking zone privileges, where drivers are entitled to the resident discount, as well as partner program rebates. In official announcements, the city council did not provide specific percentage rates for discounts or names of participating stores or cultural institutions, referring users to the kk.krakow.pl website for the full list.
The Krakow city council extended the original deadline for shutting down the old system to October 12. Officials justified this decision by citing the ongoing holiday season and the presence of passengers with active season tickets who needed additional time to activate the Krakow Card in the new software.
City services available in the mKraków app
mKraków consolidates tools previously functioning in separate information channels. From a single app, you can buy public transport tickets, check timetables, and pay for parking in the paid parking zone. Drivers have access to a map of parking spaces for people with disabilities and information about the Clean Transport Zone.
The app integrates the Krakow Family Card 3+, the municipal waste collection schedule, and the Krakow Contact Center for reporting issues in urban spaces.
The "Civic Krakow" module contains data on public consultations, the Participatory Budget, and city surveys. The software also includes a safety section displaying the locations of shelters.
Sources
- Krakow.pl (Krakow City Hall): Transition from Krakow Card app to mKraków will take longer
- LoveKraków: Krakow Card app is disappearing. It's worth having mKraków on your phone now
- Krakow.pl (Krakow City Hall): Only a few days left to switch to mKraków. On October 12, the Krakow Card app will be shut down
Article prepared with the help of artificial intelligence based on: Krakow.pl (Krakow City Hall), LoveKraków. Facts checked automatically against these sources. The Wiadomości PRO newsroom is responsible for this publication.
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